Privacy Policy
Effective Date: 20th April 2025
MCS AI Automation LLC ("MCS AI Automation," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal information through our website https://mcsaiautomation.com ("Website") and the services we provide.By using our Website or services, you agree to the terms of this Privacy Policy.
1. Who We Are?
MCS AI Automation LLC is a limited liability company registered in Poland that helps businesses create, manage, and deploy AI-driven chatbots and virtual assistants.
2. Information We Collect
We collect several types of information from and about users of our Website, including information by which you may be personally identified, such as name, postal address, email address and telephone number, ("personal information"); and about your internet connection, the equipment you use to access our Website and usage details. We collect this information directly from you when you provide it to us and automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.The information we collect on or through our Website includes information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, posting material or requesting services. We may also ask you for information when you report a problem with our Website. We may retain records and copies of your correspondence (including email addresses), if you contact us.
3. How We Use Your Information?
We use your personal and business data to:
(1)Provide and manage our services
(2)Configure and deploy AI chatbots and assistants
(3)Communicate with you (including SMS and marketing emails)
(4)Improve our website and services
(5)Comply with legal obligations
AI-generated outputs may be stored and linked to identifiable users or businesses for the purposes of improving our services and providing continuity.
4. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases:
(1)Your consent (e.g., for marketing emails/SMS)
(2)Performance of a contract (e.g., to deliver the services you paid for)
(3)Legitimate interests (e.g., platform improvement)
(4)Legal compliance (e.g., tax regulations)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
(1)Analyze website usage
(2)Improve functionality
(3)Remember user preferences
You can control cookies through your browser settings. Continued use of our site implies consent to our cookie policy.
6. Third-Party Services
We use third-party services such as Stripe, OpenAI, Twilio, GoHighLevel, TestMyPrompt, and ManyChat. These services may process your data in accordance with their own privacy policies. We encourage you to review their policies directly.
7. Marketing and Communications
We may send you emails or text messages about new features, offers, or updates if you have given us your consent. You can opt out at any time by clicking "unsubscribe" in the email or replying STOP to an SMS.
8. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
Trusted service providers and processors working on our behalf
(2)Legal authorities when required by law
(3)Successors in the event of a merger, acquisition, or business transfer
9. Data Security
We take reasonable steps to protect your information, including:
(1)Limiting access to authorized employees only
(2)Using secure systems and protocols for data transfer and storage
However, no system is 100% secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal data for no longer than 30 days after account closure or inactivity, unless longer retention is required by law.
11. Your Data Protection Rights
Under GDPR, you have the right to:
(1)Access your personal data
(2)Correct inaccurate data
(3)Request deletion ("right to be forgotten")
(4)Restrict or object to processing
(5)Data portability
(6)Withdraw consent at any time
To exercise your rights, contact us at [email protected].
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our Website.
14. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at:
Email: [email protected]