Terms of Service
Effective Date: 20th April, 2025
These Terms of Service ("Terms") govern your use of the website located at https://mcsaiautomation.com/ ("Website") and the services provided by MCS AI Automation LLC ("MCS AI Automation," "we," "us," or "our"), a company registered in Poland. By accessing or using our Website or services, you agree to these Terms. If you do not agree, do not use our Website or services.
1. Services Overview
MCS AI Automation offers a platform that enables businesses to create, manage, and deploy AI-driven chatbots or virtual assistants for websites, apps, or internal tools. These services may include natural language processing, lead generation, appointment setting, and automated customer support solutions.
2. Eligibility and Acceptance
You must be at least 18 years of age and legally capable of entering into a binding agreement to use our services. By using the Website or services on behalf of an organization, you confirm you have authority to bind that organization to these Terms.
3. Account Registration and Information
To access certain features, you may be required to register an account and provide:
(1)Full name, business email, and phone number
(2)Legal business name and address
(3)Website URL, business type, tax ID number
(4)Sales representative names, phone numbers, and emails
(5)Preferred area codes and availability
(6)Consent to receive communications (including text messages)
You agree to provide accurate, current, and complete information and to keep this information updated.
4. User Conduct and Restrictions
You agree not to:
(1)Violate any applicable laws or third-party rights
(2)Mislead others using AI-generated content
(3)Resell, reproduce, or redistribute our services without written consent
(4)Use our platform for spam, phishing, or malicious activity
(5)Circumvent or misuse integrations with third-party services
(6)Breach any third-party terms (e.g., OpenAI, Twilio, Stripe)
You are solely responsible for your use of the services and any content or data you provide.
5. Third-Party Services and Integrations
Our platform integrates with third-party services such as Stripe, GoHighLevel, OpenAI, Twilio, TestMyPrompt, and ManyChat. Your use of these services is subject to their respective terms and policies. We are not liable for service disruptions, data loss, or compliance failures originating from third-party platforms.
6. Fees, Payment, and Refund Policy
We offer multiple payment options:
(1)One-time payments
(2)Monthly subscriptions
(3)Weekly Pay-per-Appointment billing
All payments are processed securely via Stripe. By purchasing a service, you authorize us to charge your payment method accordingly.Refunds: We do not offer refunds once services are initiated or delivered, unless otherwise required by law.
7. Privacy and Data Use
We collect and use personal and business data in accordance with our Privacy Policy. This includes GDPR-compliant handling of user data.
By using our services, you consent to:
(1)The collection and processing of personal and business data
(2)Receiving SMS and email communications relevant to your account
8. User-Generated Content
You may submit data, inputs, or prompts that result in AI-generated outputs. You are responsible for ensuring that:
(1)Your inputs are lawful and ethical
(2)Outputs are reviewed before use
(3)No confidential or sensitive personal data is input unless necessary
We reserve the right to remove content that violates these Terms.
9. Intellectual Property Rights
All rights, title, and interest in and to the Website, services, software, and content are owned by MCS AI Automation or its licensors. You may not copy, modify, or reverse-engineer any part of our services without explicit permission.You retain ownership of your data and inputs but grant us a limited license to use them for service provision and platform improvement.
10. Service Availability and Modifications
We aim for high availability but do not guarantee uninterrupted or error-free service. We reserve the right to modify or discontinue services at any time without notice.
11. Disclaimers
The service is provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We are not responsible for:
(1)User errors or misuse of the service
(2)Decisions made based on AI-generated content
(3)Third-party service outages or changes
12. Limitation of Liability
To the fullest extent permitted by law, MCS AI Automation shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the service, even if we were advised of the possibility.
13. Indemnification
You agree to defend, indemnify, and hold harmless MCS AI Automation and its affiliates, directors, officers, and agents from any claims, losses, liabilities, damages, and expenses arising from your use of the services or violation of these Terms.
14. Governing Law and Jurisdiction
These Terms shall be governed by the laws of Poland. Any disputes shall be resolved exclusively in the courts located in Poland.
15. Changes to These Terms
We may revise these Terms from time to time. We will notify users of material changes by posting a notice on our Website or via email. Continued use after changes constitutes acceptance of the updated Terms.
16. Entire Agreement and Severability
These Terms, along with our Privacy Policy, constitute the entire agreement between you and MCS AI Automation. If any provision is found invalid, the rest remain enforceable.
17. Contact
If you have any questions or concerns about these Terms, contact us at:
Email: [email protected]
By using our services, you confirm that you have read, understood, and agreed to these Terms of Service.